Terms & Conditions for Online Flower Delivery Temple

Introduction

Welcome to the official Terms and Conditions for Flower Delivery Temple. These terms govern all use of our e-commerce services for flower orders made through our website, specifically designed for customers based in Temple and the surrounding areas. By placing an order with Flower Delivery Temple, you agree to be legally bound by these Terms and Conditions, as updated from time to time. We ask you to read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our services.

Order Process

Placing an order with Flower Delivery Temple for online flower delivery is a straightforward and secure process:

• Select Products: Browse our catalogue of floral arrangements, select your preferred items, and add them to your basket.
• Order Details: Enter all required delivery details, including recipient’s name, address within Temple or surrounding areas, and contact information.
• Customisation: Where available, provide any customisation details, such as card messages or specific delivery requests.
• Checkout: Review your order summary, ensure all details are correct, and proceed to checkout.
• Payment: Complete your order by providing payment information through our secure payment processing system.
• Confirmation: After successful payment, you will receive an order confirmation via our website and a summarised confirmation sent to you electronically. Please check your confirmation carefully and notify us immediately of any errors.

Please ensure all information is accurate to avoid delays or issues with delivery. We reserve the right to refuse or manage orders based on product availability, demand, local delivery conditions, and adverse weather.

Payments

All prices for products available at Flower Delivery Temple are displayed in pounds sterling (£) and are inclusive of the current applicable VAT rate, unless otherwise stated. Delivery fees may be charged in addition to product prices, and these are clearly displayed before finalising your purchase.

We accept a variety of secure payment methods, including major credit and debit cards. Payments must be authorised and processed at the time of order; your order will only be confirmed once payment is completed successfully. If payment is not received or is declined, we will not process your order and will notify you of the issue.

Please note, we do not store any payment card details on our systems. Payments are securely processed by a trusted third-party provider compliant with all necessary UK e-commerce regulations.

Order Acceptance and Contract Formation

When you submit an order to Flower Delivery Temple, this constitutes an offer to purchase. Once we have received your order and payment, we will send a confirmation summarising the order details. Final acceptance of your order and the creation of a legally-binding contract will occur when we dispatch the goods and issue an order dispatch confirmation. We reserve the right to decline an order for any reason, including: product unavailability, inability to authorise payment, issues with the delivery address in the Temple area, or suspicion of fraudulent activity.

Delivery

We offer same-day and next-day delivery services to customers within Temple and its surrounding areas, subject to availability and local logistics. Deliveries are carried out in accordance with the delivery information provided at checkout. Please refer to our delivery policy for specific delivery times and any additional charges that may apply.

It is the customer’s responsibility to ensure all delivery details are correct. We cannot be held responsible for failed deliveries due to incorrect information. Where delivery cannot be completed due to incorrect details or recipient unavailability, we will attempt to contact you for further instructions, which may involve additional charges for redelivery.

In circumstances of extreme weather, supply issues, or events beyond our control, delivery may be delayed. We will communicate any such delays as soon as possible and work to resolve the matter promptly.

Product Availability & Substitutions

Our aim is to deliver the exact products you have ordered. However, due to seasonal availability, supply issues, or unforeseen demand, it may occasionally be necessary to substitute certain flowers or packaging. We guarantee that any substitutions will be of equal or greater value and as similar as possible to the original selection. If a significant substitution is required, we will attempt to notify you prior to delivery.

Cancellations & Changes

If you need to cancel your order, please contact us as soon as possible after placing it. Cancellations are only accepted before the order has entered the preparation or dispatch stage. Due to the perishable nature of our products, once your order is being prepared or is out for delivery, cancellations or changes may not be accepted.

To request an amendment or cancellation, contact us through the communication methods provided on our website. If your order is eligible for cancellation or amendment, we will confirm this and process your request promptly. Refunds for cancelled orders will be issued to the original payment method within a reasonable timeframe, subject to our refund policy and applicable laws.

Returns & Refunds

Due to the perishable nature of flowers and floral products, returns are only accepted if there is a demonstrable fault with the product, such as damage in transit, incorrect items sent, or products not as described. If you believe there is an issue with your order, contact us within 24 hours of delivery, providing photographic evidence if possible. We will assess the issue and, where appropriate, arrange a replacement or refund. Refunds will only be processed if we agree that the goods were faulty or not as described, and the goods are returned or otherwise made available to us in accordance with our instructions.

Customer Obligations

By placing an order with Flower Delivery Temple, you agree to:

• Provide accurate and complete information for orders and delivery.
• Ensure you have permission to provide delivery details and consent for the recipient to receive items.
• Use our service in accordance with all applicable local laws and regulations.

Failure to fulfil these obligations may result in refused service, cancelled orders, or additional charges where appropriate.

Limitation of Liability

Flower Delivery Temple will not be liable to you for any indirect, consequential, or loss of profits arising from your use of our online flower delivery service. Our direct liability to you for any claim, whether in contract, tort (including negligence), or otherwise, will be strictly limited to the total amount paid for the specific order in question.

We accept no responsibility for delays or failures in performance resulting from causes beyond our control, such as natural disasters, adverse weather, strikes, or failures of suppliers. Nothing in these terms shall limit or exclude any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.

Intellectual Property

All content, product designs, and imagery featured on the Flower Delivery Temple website are owned by or licensed to Flower Delivery Temple. You may use the site solely for the purposes of ordering flowers or obtaining information related to our services. Copying or redistribution of website content for commercial use is strictly prohibited.

Privacy & Data Protection

We are committed to safeguarding your personal information. Any data provided for order fulfilment or communication will be used solely in accordance with our privacy policy and applicable data protection laws, including the UK GDPR. We do not store financial details. Your details may be shared with third parties only where necessary for payment processing or delivery execution.

Changes to Our Terms & Conditions

We reserve the right to amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business needs. Updated versions of the Terms and Conditions will be published on our website and apply immediately upon posting. Please check our website regularly for updates.

Governing Law & Jurisdiction

These Terms and Conditions, their subject matter, and any related disputes or claims shall be governed by and construed in accordance with the laws of England and Wales. You and Flower Delivery Temple agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision will be severed, and all remaining provisions shall remain in full force and effect to the extent permitted by law.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Flower Delivery Temple regarding your use of our e-commerce flower delivery service and supersede any prior agreements or representations, whether written or oral.

Contact & Communication

Should you have any questions or require clarification regarding these Terms and Conditions or your order, you may contact us through the communication channels provided on our website.

Important Note: These Terms and Conditions apply to all orders placed for delivery to customers in Temple and the surrounding areas. By using Flower Delivery Temple’s online service, you agree to be bound by these terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Temple, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Temple.

For assistance with orders, returns or account queries, please fill out the Contact Us form.