Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee
As a trusted local Temple florist, Flower Delivery Temple is committed to delivering only the freshest, most vibrant flowers to every customer. Serving households and businesses across the Temple area, we stand by our Fresh Flowers Guarantee with every order. Our floristry team hand-selects blossoms daily, ensuring your arrangement radiates colour, fragrance, and long-lasting beauty.
Damaged-On-Arrival & Freshness Window Policy
While we take every precaution to ensure your flowers arrive in pristine condition, rare occasions of transit damage or freshness lapses can occur. If your bouquet or arrangement arrives damaged or wilting, please notify us as soon as possible. To qualify for our Damaged-On-Arrival policy and Freshness Window guarantee, we ask that you contact us within 24 hours of delivery and provide a photo of the flowers in their original packaging.
We guarantee our flowers’ freshness for a minimum of five days from the date of delivery, when cared for according to the care instructions provided. Should your flowers begin to wilt unusually early within this window, please follow our complaints process described below.
Refund & Replacement Options
Your complete satisfaction is our priority. If your flowers are damaged or do not meet our freshness standards within the guaranteed five-day period, we offer two resolution options:
- Replacement: We will arrange for a prompt replacement bouquet of similar style and value to be delivered to your specified address at no additional cost.
- Refund: Alternatively, you may request a full or partial refund, the amount of which will reflect the nature and extent of the issue.
Our team will discuss your preference and confirm the quickest way to resolve the matter to your satisfaction. Refunds are typically processed within 3-5 business days of approval.
How to Make a Complaint
If you are not entirely happy with your flower delivery, we want to hear from you so we can make things right. To start the complaints process, please reach out to us within 24 hours of receiving your flowers for damaged/delayed items, or within five days for freshness concerns. It is helpful to provide your order number and a clear description of the issue, along with supporting photos if the complaint is about freshness or damage.
Our customer service team takes every complaint seriously and will respond to you promptly to discuss the issue and the best solution available. Most complaints are resolved within one to two business days.
Proudly Serving Temple: Local, Trusted, Responsive
Flower Delivery Temple has a proud reputation as a dependable florist for both homes and businesses in the Temple area. Our dedication to service, freshness, and quality extends to every order, and we always strive to resolve any problems quickly and fairly.
Your trust is important to us. Thank you for choosing your local Temple florist – we’re here to brighten your day with flowers and service you can rely on.
