Privacy Policy for Customers of Flower Delivery Temple

Introduction

At Flower Delivery Temple, we are committed to safeguarding the privacy of all customers placing orders within Temple and the surrounding districts. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. By using our services, you acknowledge and agree to the practices described in this policy.

Who This Policy Applies To

This Privacy Policy is relevant for all individuals who place orders with Flower Delivery Temple, whether directly or via our website or by phone, for flower delivery services in Temple and its surrounding districts. It also applies to website visitors, inquiry submitters, and anyone engaging with our delivery or customer service channels.

What Personal Data We Collect

Depending on how you place an order or interact with us, we may collect the following types of personal data:

  • Identity Information: Name (customer and recipient), title, customer account details.
  • Contact Information: Address (delivery and billing), telephone number, and any alternative contact details as required for service delivery.
  • Order Information: Delivery instructions, items ordered, order history, payment details (excluding complete payment card details, which are securely processed by third-party providers).
  • Communication Data: Correspondence records, feedback, and any customer service inquiries.
  • Technical Data: IP address, device information, browser type, and cookies when using our website.

Lawful Basis for Processing Your Data

We only process your personal data when we have a valid legal reason under the GDPR. The lawful bases we rely on at Flower Delivery Temple include:

  • Contractual Necessity: Most of our data collection is necessary to fulfil the contract of delivering your flower order, processing payment, and providing customer service.
  • Legitimate Interests: We may use your data for purposes necessary for our business interests, such as improving our services, ensuring IT security, or sending service-related communications (excluding direct marketing communications without your consent).
  • Legal Obligation: We may process certain data to comply with legal or tax requirements where applicable.
  • Consent: Where you have specifically agreed to receive promotional materials or marketing updates, we process your data based on your consent. You may withdraw this consent at any time.

How We Use Your Data

Your data will only be used for the purpose it was collected for, including:

  • Processing and fulfilling your flower delivery orders.
  • Managing customer relationships and responding to inquiries or complaints.
  • Processing payments securely through approved processors.
  • Complying with applicable laws and regulatory requirements.
  • Improving our website and delivery services.
  • Sending transactional or order-related communications.

Who We Share Your Data With: Processors and Third Parties

We may share your data with trusted third-party service providers who help us deliver our products and services. These parties, known as data processors, act on our instructions and include:

  • Payment Processors: Secure companies processing online or card payments.
  • IT and Hosting Providers: Partners who provide data storage, website hosting, and technical support.
  • Delivery Partners: Couriers and delivery drivers who fulfill your order.
  • Professional Advisors: Accountants, legal or regulatory advisors as required by law.

We ensure all our processors and third-party partners comply with GDPR requirements and only use your data for the specified purposes.

How Long We Retain Your Data

We only keep your data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Generally, we retain order data and communications for up to seven years following your purchase, in line with financial and tax regulations. Where data is held based on your consent (for example, marketing lists), it will be kept until you withdraw your consent or unsubscribe. After retention periods end, data is securely deleted or anonymized.

Your Data Rights

Under GDPR, you enjoy several rights regarding your personal information. You have the right to:

  • Access: Request information held about you or a copy of your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data when it is no longer required, subject to retention obligations.
  • Restriction: Request to limit the processing of your data under certain conditions.
  • Objection: Object to processing carried out on legitimate interest grounds.
  • Portability: Request to receive data you provided to us in a structured, commonly used format or have it transferred to a third party.
  • Withdraw Consent: Where processing is based on your consent, you may withdraw this at any time without affecting the lawfulness of processing conducted before withdrawal.

To exercise these rights, please contact us using the contact information available on our website or written correspondence address. We may need to verify your identity to process certain requests.

Data Security

We use a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or destruction. Our partners and processors only handle data following our strict instructions and in accordance with applicable laws.

International Data Transfers

Flower Delivery Temple stores and processes personal data primarily within the United Kingdom and European Economic Area (EEA). If data is ever transferred outside these jurisdictions, we ensure appropriate safeguards are in place, such as contractual clauses or adequacy decisions, to guarantee continued protection of your data.

Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please notify us so we can take appropriate steps.

Changes to this Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements or how we process personal data. The latest version is always available on our website and takes effect immediately upon publication.

Contact and Complaints

If you have questions regarding this Privacy Policy, your personal data, or if you wish to exercise your data rights, please use the contact information published on our website. If you are unsatisfied with our response, you have the right to lodge a complaint with the national data protection authority.